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Autoresponder
Autoresponders are used to send an automatic e-mail in response to an incoming e-mail message. This allows for the sender to know the e-mail has been received, which is important due to the asynchronous nature of the medium. They are often used by company employees to alert people they are away on vacation, thus delaying a potential response. They can also be used effectively in customer service by indicating to the consumer:The query was receivedOther alternate means to find informationA response timeframeAdditional marketing material Note: In some cases, an autoresponder can be used to distribute a digital product, as a response to an e-mail request.
Autoresponder
A software program which runs on a computer server and which receives email, reads it, and automatically emails the appropriate response to the sender.
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